Saturday, July 9, 2011

My actual IKEA email

May god help me when I try to put this stuff together. The things we do for our kids. Customer service is truly dead.



Guys,

To put in bluntly in todays language, "Your website sucks." I have been trying to place an order for 2 days but it will not let me get to my shopping cart. I keep getting a message that says you cant get to that page from here. So I loaded the order again, (all 1100 dollars of it) only to have it do it again. There is no online help or support other than that damn Anna who appears to be an evil avatar who's purpose is to taunt customers with her lack of helpful knowledge. This site is so bad we finally just started laughing as if we were caught in a Saturday night live skit. To add insult to injury when we finally just gave up, which I assume is the intended purpose of your website, (Did you get the people of DMV to design it or was it the Russians?), we cant find any orderig number.
If you guys are really a company that has some humans in it somewhere and not a myth like Santa Claus or an honest lawyer, or a computer version of "Punked"  can someone please help me out of this hell. If it was not a gift for my daughter I would have quit this madness long ago. I know you cant give me the hours of my life you have wasted, nor will you want to pay my hourly rate, can you at least help me complete this order. And please hire some middle school kids to fix your rotten website.

Thanks